Privacy Policy
This Privacy Policy explains how ZEL International Eyewear (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal data when you visit our website, use our services, or interact with us.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Data We Collect
We may collect the following types of personal data:
- Name, contact number, email address
- Billing and delivery address
- Company name and business details (if applicable)
- Payment and transaction information
- Communications with us (emails, WhatsApp messages, inquiries)
- Technical data such as IP address, browser type, and device information
2. How We Use Your Personal Data
Your personal data may be used for the following purposes:
- To process orders and deliver products
- To provide customer support and after-sales service
- To manage payments, invoices, and refunds
- To improve our products, services, and website
- To send updates, promotions, or important notices (where permitted)
- To comply with legal and regulatory requirements
3. Disclosure of Personal Data
We do not sell or trade your personal data. We may disclose your personal data only in the following situations:
- To service providers, suppliers, or logistics partners strictly for business operations
- To payment gateways and financial institutions for transaction processing
- When required by law, regulation, or legal process
All third parties are required to handle your personal data securely and confidentially.
4. Data Protection and Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
6. Your Rights
In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:
- Access your personal data
- Correct or update your personal data
- Withdraw consent for the use of your personal data (subject to legal and contractual restrictions)
Requests can be made by contacting us using the details below.
7. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings, but some website features may not function properly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
ZEL International Eyewear
Email: marketing@zeleyewear.com